Pkom Terms and Conditions — Transparently, In Bengali

Pkom (pkom.bet) is an online betting and gaming platform operating for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between pkom and its users.

By registering, logging in, or using any service on pkom, you automatically agree to these Terms. If you have any questions, please contact the pkom support team.

These Terms apply together with pkom's Privacy Policy and Responsible Gaming Policy. Together, all documents form the complete agreement between pkom and the user.

Registering with pkom requires accurate and complete information. pkom reserves the right to close any account created with false or incomplete details and forfeit its balance at any time.

• Each individual may only hold A You may open an account. If multiple accounts are found, all of them will be closed.
• The mobile number provided at registration must be active and belong to you personally.
• A copy of your National ID or passport may be required for KYC (Know Your Customer) verification.
• Your account password is entirely your responsibility. pkom will not be held liable for any loss resulting from sharing it with others.

All pkom services are exclusively 18 years of age or older account per person. This is one of our strictest rules, and no exceptions will be made.

• By registering, you confirm that you are 18 years of age or older.
• Pkom may request a government-issued ID for age verification at any time.
• Managing an account on behalf of a minor is strictly prohibited.
• If an underage account is detected, all transactions will be voided and the account will be closed without refunding the balance.

The following rules apply when placing bets on pkom. They cover all bet types — Sports, Casino, and E-Sports.

• Once a bet is confirmed, it cannot be cancelled — except where the cash out feature is available and active.
• Any bet placed at pre-match odds after the match or event has already started will be considered void.
• Odds on pkom are subject to change at any time — the odds at the moment the bet is confirmed are final.
• Pkom reserves the right to void any bet where incorrect odds were displayed due to a technical error.
• Maximum and minimum limits for single bets vary depending on the game and market.

Deposits and withdrawals on pkom are completely safe and fast. Transact anytime via bKash, Nagad, or Rocket.

• The minimum deposit amount is ৳500, with a maximum of ৳50,000 per single transaction.
• The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be limited until KYC is completed. Limits increase once full verification is done.
• For deposit bonuses, the required wager must be completed before any withdrawal can be made.
• Withdrawals are typically processed within 5–30 minutes. In complex cases, it may take up to 24 hours.

All bonuses and promotional offers at pkom are subject to specific terms and conditions. By claiming a bonus, you automatically agree to the associated terms.

• Welcome Bonus: Applicable once only, on the first deposit. Wagering requirement is 30x.
• Cashback: Credited every Monday. No wagering requirement on cashback.
• Referral Bonus: Activated after your friend's first deposit of ৳500.
• Multiple bonuses cannot be active at the same time.
• If the wagering requirement is not met before the bonus expires, the bonus and any bonus winnings will be forfeited.
• Pkom reserves the right to modify or discontinue any bonus offer — with prior notice.

The following activities are strictly prohibited on pkom. Violations may result in account closure and forfeiture of balances.

• Bonus abuse — claiming bonuses through multiple accounts or false information.
• Arbitrage betting or bet hedging — exploiting system vulnerabilities for guaranteed profit.
• Placing bets using automated software or bots.
• Selling, renting, or transferring your account.
• Attempting to commit fraud or initiate chargebacks on any payment.
• Fraudulent behavior toward other users.

Pkom reserves the right to suspend or permanently close any account. This action is not taken without reasonable cause.

• Immediate closure upon evidence of a terms violation.
• Account suspended for failure to provide verifiable information.
• To close your own account, you must submit a written request to support.
• Once self-exclusion is activated under our Responsible Gaming policy, your account cannot be reopened before the specified period ends.

Pkom takes your personal information extremely seriously. Your name, mobile number, and transaction history are never sold to any third party.

For details on how your information is collected, stored, and used, please read our Privacy Policy Read. All data managed by pkom is secured with 256-bit SSL encryption.

Pkom strives to keep its services running smoothly and without errors. However, pkom accepts no liability in the following situations:

• Bets lost due to an internet connection failure.
• Delays or errors caused by third-party payment systems.
• Force majeure events — including natural disasters, cyberattacks, or government-imposed restrictions.
• Any loss resulting from a user sharing their account credentials with another person.

For any disputes or complaints, please contact the pkom support team directly first. Most issues are resolved within 48 hours.

• Support channels: Live Chat (24/7) or support@pkom.bet.
• If your issue is not resolved through support, you may file a formal complaint.
• Pkom's decisions are final and binding — though a transparent review process is always available.

Pkom reserves the right to update these Terms at any time. Prior notice of any significant changes will be sent via SMS or email to your registered mobile number.

Continued use of the service after any changes are made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.