From opening an account to making a withdrawal — everything you need to know about pkom, all in one place. Our support team is always here if you need assistance.
If you're new to pkom, it's natural to have questions. How soon will my balance update after a deposit? When will I receive my winnings? Is my account secure? This FAQ page compiles honest, detailed answers to all of these questions.
One of the biggest challenges new online betting users in Bangladesh face is simply a lack of clear information. pkom believes that transparency and straightforward communication are the strongest proof of trustworthiness — which is why every question here is answered in plain language, step by step.
This FAQ is updated regularly. Whenever new features are added or rules change, this page reflects that immediately. If you can't find an answer, use the Live Chat button at the bottom of the page to reach support instantly.
Type a keyword in the search box above to filter relevant questions instantly. Use this for the quickest answers.
Our support team is available 24/7 and ready to help in Bangla.
Live Chat Send EmailFilter by category or scroll through directly
When you win a bet on pkom Winnings are automatically credited to your wallet — as soon as the match or event ends, usually within 5 to 15 minutes. For live betting, winnings are credited once the result is confirmed after the match concludes.
To withdraw, go to your wallet, select "Withdraw", and enter your bKash, Nagad, or Rocket number. Typically Within 5–30 minutes funds are delivered to your mobile banking account. Transfers made between 11 PM and 6 AM may take slightly longer. If a transfer is delayed by more than 6 hours for any reason, please contact support.
KYC verification must be completed on your account before withdrawing. If not yet verified, your first withdrawal may take a little longer.
Deposits on pkom typically in under 5 minutes is reflected. However, network congestion may occasionally cause delays of up to 15–20 minutes. If your balance still hasn't appeared after 20 minutes, follow the steps below:
If a deposit fails, your money is typically Within 1–2 business days is returned to the main account.
Enabling two-factor authentication (2FA) means that even if someone knows your password, they cannot log in without access to your mobile. To activate:
If you ever need to change your mobile number, first disable 2FA using your old number, then add the new one. If you run into trouble, support@pkom.betto send us an email.
Opening a new account on pkom takes only in under 2 minutes steps. What you'll need to register:
After filling out the form, verify your mobile number with an OTP to activate your account. If you have a referral code, add it too — both parties will receive a bonus. Each person may only one account can be opened.
You can update your profile information on pkom, though some details require a verification process:
Changing Your Mobile Number:
Name Change: To change your name, contact the support team and you may be asked to submit a photo of your NID or passport. This is required because your withdrawal name must match the name on your mobile banking account.
If you no longer have access to your old number, contact support@pkom.bet directly and verify your identity for assistance.
Pkom is a trusted online betting platform operating under an international gaming authority license. The core pillars of our credibility:
If you're unsure, start with a small deposit to get a feel for the process. Our support team is always accountable for any concerns you may have.
The minimum deposit amount on pkom depends on your chosen payment method:
| Method | Minimum | Maximum (Daily) |
|---|---|---|
| BKash | ৳500 | ৳50,000 |
| Nagad | ৳500 | ৳50,000 |
| Rocket | ৳500 | ৳30,000 |
To claim your welcome bonus Minimum first deposit ৳500 The welcome bonus gives you up to 100% extra, with a maximum of ৳10,000. Please set your budget responsibly.
If you can't find your answer in the FAQ, get help through these channels
Live chat with us in Bengali, 24/7. Average response time is 2–5 minutes — the fastest option for payment and account issues.
For complex issues, email support@pkom.bet with full details. You can usually expect a reply in Bengali within 2–4 hours.
If you notice any suspicious activity or believe your account has been compromised, report it immediately. Our security team is active 24/7.
Read our full Terms & Conditions page to learn about payment policies, bonus terms, and general rules.
If you're struggling to stay in control of your gaming, visit our Responsible Gaming page for tools and support.
Most tasks — including password resets, limit changes, and profile updates — can be done on your own after logging in.
Having the following details ready when contacting support will help resolve your issue much faster:
Pkom support will never ask for your password, OTP, or bank PIN. If anyone does, end the chat immediately.
🚀 Get Started
Sign up on pkom, claim your 100% welcome bonus, and start live betting — all in just 2 minutes.